Drink 2L

Drink 2L Terms and Conditions

 Drink2L Terms and Conditions:

This page will inform you about the legal terms and conditions on which we sell any of the Product(s) listed on our website (www.drink2L.co.uk) to you.

These Terms will apply to any contract between us for the sale of Product(s) to you (Contract). Please ensure you read our terms and conditions carefully and that you understand them before purchasing product(s) from our site.  If you refuse to accept these terms and conditions, you will not be able to order any product(s) from our site Drink2L.co.uk.

We may amend these Terms from time to time so please ensure to check back before ordering a Product(s) and make sure you understand the terms that apply at that time. These Terms and Conditions were last updated March 2021.

Pricing and Delivery

The price of our products will be what you purchase on the website at the time of your order. Please note that we will be offering promotions from time to time but you will get the price at time of order. Once your order has been confirmed we will let you know an estimated delivery date, dependant on what you selected at checkout.

Damaged and Defective Goods 

All parcels shipped out by Drink2L.co.uk are quality checked beforehand for any damages or defects and we guarantee the quality of our goods. Every package is boxed to ensure maximum protection during transit. If you open the parcel and find that the product is damaged or has leaked then you will need to provide evidence in the form of digital images. Customers must provide evidence within 14 days from dispatch of your goods. After which period the product will become ineligible for a refund. Customers will need to contact and send evidence to [email protected]  who will assist in either issuing a full refund (including all shipping costs) or send out a replacement product.

We may ask for the item to be returned back to us so please do not dispose of the item, until you have been advised by our customer services team to dispose the products safely.

Incorrect, Unwanted Goods or Non-Collected Goods 

You, as our customer, have up to 14 days from dispatch of your goods to return an unwanted product back to Drink2l.co.uk. Even if the product you ordered is part of a multiple item order. You will need to request and complete the returns form, and send it back to Drink2l.co.uk along with the goods to return. You will be responsible for:

  1. Not opening the container or removing any seals as part of the container 
  2. Completing the returns form 
  3. Safely re-packing all containers as they were received
  4. All postage/shipping costs

If the product received by Drink2l.co.uk  is incorrect then Drink2l.co.uk will, by your request:

  1. Issue a full refund including all original delivery charges paid
  2. Send out the correct  product with the same delivery terms as the original order

Please note that if goods are returned back to our depot due to a courier unable to deliver your order at your given address then we will not be able to refund the cost of shipping or any returns cost that are incurred by ourselves from our couriers. You have the right to make a claim with the courier or the delivery company. 

These terms do not affect your statutory rights.

Order Amendments and Cancellation

You are within your right to cancel your order before you receive a dispatch notification. You will need to put this in writing with your full order details to: [email protected]. We can then credit your payment method.

Disclaimer Notice

Drink2l.co.uk is not liable for any changes that manufacturers of the products might make, including but not limited to packaging or colour of the product; colour, shape or labeling of the bottle; ingredients. As it all might differ from the products images used on Drink2l.co.uk (these images are example only).

If you are not sure of the exact appearance or ingredients of the product, please contact us before purchasing via email [email protected].

Privacy

Please click here to see our up to date privacy policy (link through to privacy policy)

Complaints

Please address all your complaints to us here at Drink2L via email at [email protected] or via out contact us page on the website.

 

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